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1. Hosted vs. Livestreaming
Some programs feature films that can be accessed on demand, for example, a Vimeo or YouTube embed. These are hosted. Others are live programs or livestreams, meaning the connection of the host needs to be consistent in real time, otherwise there can be viewing issues. Either way, here are some places to look when encountering issues streaming work.
Poor internet connection/speed can result in frames dropping and video being unable to load.
Recommended internet speed for HD viewing:
You need a minimum download speed of 3 Megabits per second to watch a single video stream in clear, standard definition (480p). The best Internet speed for HD streaming (1080p) is at least 5Mbps, and if you go all the way up to 4K streaming, or ultra HD, your bandwidth should start at 25Mbps.
Test your bandwidth here: https://www.speedtest.net/
Wifi connection speed:
This is the speed between your router and your device. Check your connection by following these steps:
Mac: Click on the wifi icon in the top menu bar while pressing Option (or ALT). You will then see a list of wifi specs, like Tx Rate, which is your connection speed.
PC: Navigate to control panel > Network and internet > Network and sharing system > Click on the link under “Connections”. You can then see your connection speed and bars. Your maximum speed can depend on the type of router you have, what the adapter in your computer supports, etc.
Clearing cache and cookies:
This resets all the temporary saved information on a website so that the next time you load it, everything will be downloaded anew. Caches allow your browser to spend less time loading certain sites and saved states, but it can also drain device memory and sometimes cause issues. You can clear your site data by going into the settings of whatever browser you’re using (usually found in the top right corner).
Similarly, you can enable Adobe Flash Player on sites you trust. Some video streaming requires flash to run smoothly and it might be blocked by default.
4. Other Common Fixes
• Restart your computer (Restarting flushes RAM which speeds up your computer. It can also fix internet connection issues);
• Reboot your modem/router: this can also resolve connection issues;
• Disable browser add-ons or plugins;
• Use a different web browser;
• Use a different device.