MARCH 2021 UPDATE: Our office will remain closed until further notice, in compliance with Ontario's COVID-19 safety guidelines. We continue to work remotely and will endeavor to ship your order as soon as possible, although shipping may be delayed to ensure staff safety. Updates and tracking information will be provided via email.
Can I purchase an item on behalf of my university, library, or other institution?
Why are so many films in the CFMDC catalogue not available in the Shop?
The Shop only includes a small number of items that are specifically intended for public sale. These include Special Edition DVDs, box-sets, and books by/about filmmakers.
Can I purchase something from the CMFDC catalogue if it is not listed in the Shop?
If you are interested in something from our catalogue that is not listed in our shop, please click HERE to use our Order Form. A CFMDC staff member will contact you about the availability of the requested title(s).
Please keep in mind that not every title will be available for purchase.
Can I visit the CFMDC office in Toronto to place an order or pick up an item in-person?
The CFMDC office is not a storefront. Most of our sale items are kept in storage and cannot be purchased in-person at our office.
Sale items can only be purchased through the online Shop or through our Order Form.
Why do DVDs from CFMDC sometimes cost more than a typical DVD?
CFMDC is a not-for-profit, non-commercial media arts distributor. We are committed to supporting the work of artists and independent filmmakers and we believe that artists should be fairly compensated for their work.
The majority of all income that CFMDC receives through sales and rentals is paid out directly to our members. As a result, our prices are sometimes higher than average.
How does CFMDC calculate the cost of shipping?
Our shipping rates are based on the total cost of your order at checkout. The cost of shipping will go up or down as you add more items to your cart. These rates will be the same no matter where you ask us to ship the item(s).
Will CFMDC's DVDs and Blu-rays play in my region?
All of the DVDs and Blu-rays made by CFMDC are Region 0/Region Free and can be played in any DVD or Blu-ray player around the globe. However, some items in our shop are made by third parties and may be region-coded. If you are worried about an item not playing in your machine, please contact us at email@example.com before placing your order.
How do I request a replacement for my damaged DVD or Blu-ray?
If an item in your order is damaged when you receive it, please send an email to firstname.lastname@example.org and include the following information:
The title of the film(s)
The format (DVD/Blu-ray) of the damaged item(s)
The address where you would like us to send the replacement copy
We will arrange for the damaged item to be sent back to us and we will send you a replacement copy as soon as possible.
Can I sell my Blu-ray/DVD/book/zine on the CFMDC shop?
CFMDC will consider stocking DVDs, Blu-rays, books, zines, and similar items that have a connection with CFMDC’s membership or mandate. Please contact email@example.com for more info.